Creatonic
Effective date: 1 March 2026

Creatonic ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store and protect your information when you visit creatonic.co.nz or purchase our products.

1. Information We Collect

We may collect the following information when you use our website or make a purchase:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via third-party providers)
• Order history
• Website usage data (via cookies and analytics tools)

We only collect information that is necessary to provide our products and services.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders
• Deliver products
• Provide customer support
• Communicate with you about your order
• Send marketing emails where you have opted in or where permitted under New Zealand law
• Improve our website and customer experience
• Prevent fraud and maintain security

You can unsubscribe from marketing communications at any time.

3. Payment Information

All payments are processed securely through trusted third-party providers (such as Shopify Payments, Stripe, PayPal or AfterPay).

Creatonic does not store your full credit card details.

4. Cookies & Analytics

We use cookies, pixels, and similar tracking technologies to:

• Improve website performance
• Understand how visitors use our site
• Personalise your experience
• Support advertising and remarketing

This includes advertising pixels from platforms such as Meta (Facebook/Instagram), TikTok, and Google, which allow us to show relevant ads to people who have visited our website or subscribed to our communications. These platforms may use this data in accordance with their own privacy policies.

By continuing to use our website, you consent to our use of cookies and advertising pixels.

You can disable cookies in your browser settings, or opt out of personalised advertising through your social media platform settings, if you prefer.

5. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties only where necessary to operate our business, including:

• Payment processors
• Shipping and courier providers
• Email marketing platforms
• Website hosting providers
• Analytics services
• Social media and advertising platforms (such as Meta, TikTok, and Google), for the purposes of retargeting and serving relevant ads

These providers are required to protect your information and may only use it for the purposes we specify.

6. Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

Your data may be stored securely through Shopify or other secure third-party platforms.

7. Access & Correction

Under the Privacy Act 2020, you have the right to:

• Request access to your personal information
• Request correction of your information

To make a request, contact us at: hello@creatonic.co.nz

8. Overseas Disclosure

Some of our service providers (such as Shopify, Meta, TikTok, Google, or email platforms) may store data overseas. We take reasonable steps to ensure your information remains protected.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: hello@creatonic.co.nz