Welcome to Creatonic.

By using our website (creatonic.co.nz) and purchasing our products, you agree to the following Terms of Service (the "Terms"). These Terms govern your access to and use of our website and services. If you do not agree to these Terms, you must not use our website or services.

1. General Information Creatonic is operated by Creatonic Limited, a New Zealand–based business (NZBN: 9429052985515), offering creatine and electrolyte supplements. All purchases made through our website are governed by the laws of New Zealand.
2. Use of the Website By accessing our website, you agree: To use it for lawful purposes only. To provide accurate and complete information when making a purchase. Not to reproduce, duplicate, copy, sell, or exploit any portion of the site for commercial purposes without our express written permission.
3. Eligibility To make a purchase, you must: Be at least 18 years old, or have the consent and supervision of a parent or legal guardian. Have a valid and authorised method of payment.
4. Products, Pricing & Availability Products: Creatonic offers a creatine and electrolyte product in two sizes. Product descriptions and information are provided on the relevant product pages. Pricing: All prices are listed in New Zealand Dollars (NZD) and may change without notice. The price charged will be the price displayed at checkout. Availability: We reserve the right to limit quantities, discontinue products, or correct pricing errors at any time.
5. Shipping. We currently ship within New Zealand and to Australia. Shipping costs and delivery estimates are displayed at checkout. Delivery timeframes are estimates only and may vary due to factors outside our control.
6. Payments. Payments are processed securely via Shopify Payments or other authorised payment providers. You are responsible for ensuring your payment details are accurate and up to date.
7. Returns, Refunds & Consumer Rights We comply with the Consumer Guarantees Act 1993. If a product is faulty, not of acceptable quality, or does not match its description, you are entitled to a remedy under the CGA. Due to the nature of dietary supplements, we are generally unable to accept returns of opened products unless they are faulty. If you are dissatisfied with your purchase, please contact us within 30 days of receiving your order and we will assess your request in accordance with your consumer rights.
8. Intellectual Property All content on this website, including text, images, graphics, logos, and product designs, is the property of Creatonic and is protected under applicable intellectual property laws. Unauthorised use is prohibited.
9. Health Disclaimer & Limitation of Liability Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Always read the product pages and label, and use as directed. By purchasing and using our products, you acknowledge that dietary supplements may affect individuals differently and that you are responsible for determining whether a product is suitable for you. To the maximum extent permitted by law, Creatonic will not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products. Nothing in these Terms limits your rights under New Zealand consumer law.
10. Changes to These Terms We may update these Terms from time to time. Any changes will take effect immediately upon posting on our website. Continued use of the website constitutes acceptance of the updated Terms.
11. Governing Law These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.
12. Contact Us If you have any questions about these Terms, please contact us at: Email: hello@creatonic.co.nz